An official website of the Velocity Interoperability Network

Frequently Asked Questions

The answers below reflect the services and arrangements of the Energy Department of the Velocity Interoperability Network as of 6 September 2026. They will be revised as the Renewable Programme proceeds and as the procurement arrangements for its later projects are announced.

If your question is not answered here, write to contact@energy.gov.vin. See also Generation and Supply, Installation Safety and Outages and Emergencies.

Frequently Asked Questions

What is the Department responsible for?

Where does the Network's electricity come from?

How do I report a supply fault or an outage at my site?

Will I be told in advance about a planned outage?

How do I connect a new building or installation to the supply?

Who may carry out electrical, gas or heat installation work at a Network site?

How often must an installation be inspected?

What should I do if I think an installation is dangerous?

What is the Renewable Programme, and can my site take part?

Does the Department supply gas and heat as well as electricity?

Does the Department publish statistics?